Frequently Asked Questions
We offer swimming pool maintenance and cleaning services to Central Florida residents and commercial properties — and have proudly served Orlando and the surrounding area for over 20 years. We service and repair swimming pools in West Orange County, including those in Windermere, Winter Garden, Ocoee, Oakland, Gotha, Metro West, Dr. Phillips, South East Lake County and Bay Hill. We are truly never far away if you should need us.
Licenses, Insurance, Ratings
Services and Schedule
Staff and Service Reliability
Are you licensed and insured?
Yes. We are licensed by the state of Florida and insured to protect the safe maintenance of your pool. We see too many "wanna be" pool cleaners driving their pick-up trucks with extension poles and hand-made chemicals around Central Florida. We know the damage they can cause. We choose to do business as a licensed pool company and know you'll appreciate the value and insurance of a reputable and reliable, long-term pool service company. We've been serving Orlando and the surrounding area for over 20 years. Our Pool Contractor license is #1457474. We are also licensed as a Gas Installer, license #26531.
What is your Better Business Bureau (BBB) rating?
Windermere Pool Services is proud to maintain an 'A+' rating with the Better Business Bureau.
What is your Angie's List rating?
Windermere Pool Services is proud to maintain an 'A' rating with Angie's List.
Do you offer weekly pool service?
Yes. We offer a variety of pool cleaning services depending on your preferred level of involvement. Please refer to our pool services page for more information.
Do you service commercial pools?
Yes. Contact us to schedule an appointment to discuss your needs.
Do you work all year round?
Almost. We work 51 weeks a year. The only full week that we close is the week between Christmas and New Year. We close for one day each on Memorial Day, Labor Day and July 4th. We close for 2 days at Thanksgiving. During those holiday weeks, every pool is cleaned, we just work longer hours the rest of the week and may change you to a different service day for that week. Contact us to confirm your pool's schedule.
If I need a new part, how long will it take to order it?
We carry a variety of parts in-stock at all times. We aim to have parts ordered and replaced within just a few days so that you can enjoy your swimming pool as quickly as possible.
Can you bill me by email or charge my credit card automatically each month?
Yes. We have multiple billing options, please contact us to discuss your needs.
Can I pay you by credit card through this website?
Yes, we're adding that feature soon! Until then, simply click here to make payment arrangements.
What areas around Orlando do you service?
We provide swimming pool services for areas throughout Orlando and Central Florida, including: Bay Hill, Clermont, Dr. Phillips, Ferndale, Gotha, Lake Buena Vista, Metro West, Minneola, Montverde, Ocoee, Windermere and Winter Garden. We serve most areas within these zip codes: 32836, 32835, 32819, 34711, 34715, 34734, 34756, 34760, 34761, 34786, 34787. Please click here for a map of our service area.
My property is rented out and I live out of state/out of the country, can you help to deal with my pool issues even though I am not there?
We have customers all over the globe. We will work with you to find a solution to your pool needs wherever you are.
How do you know if your employee visited my pool?
All of our trucks are equipped with GPS tracking systems that allow us to monitor where they are, how long they were at your property, even what speed they are driving — 24/7.
My swimming pool has algae, what does that mean?
There are thousands of varieties of algae, including black, green and blue-green. Excessive algae can be caused by a variety of problems. We recommend prevention — rather than cure. Although algae does not cause disease, it is unsightly, may cause illness, and may cause odor in and around your pool. Contact us as soon as possible so that we can establish the problem and offer the correct treatment. Don't just throw chemicals at your pool, you may make the problem worse.
My swimming pool is cloudy, what does that mean?
A cloudy swimming pool can be caused by a variety of problems, including - but not limited to - pH imbalance, low chlorine, too much algae growth, dirty filter. Contact us as soon as possible so that we can establish the problem and offer the correct treatment. Don't just throw chemicals at your pool, you may make the problem worse.
Is it bad to have a lot of foliage around the pool?
Generally foliage is not a problem as long as it is kept trimmed. Bear in mind that rain water run-off from fertilized plants WILL lead to increased phosphate levels in your pool (phosphates are the food that algae eats) and will undoubtedly mean more regular algae outbreaks.