Frequently Asked Questions
We offer swimming pool maintenance and cleaning services to Central Florida residents properties — and have proudly served Orlando and the surrounding area for over 20 years. We service and repair swimming pools in West Orange County, including those in Windermere, Winter Garden, Ocoee, Oakland, Gotha, Metro West, Dr. Phillips, and Bay Hill. We are truly never far away if you should need us.
Licenses, Insurance, Ratings
Are you licensed and insured?
Are your employees covered by Workmen’s Compensation Insurance?
What is your Better Business Bureau (BBB) rating?
What is your Angie’s List rating?
Services and Schedule
Do you offer weekly pool service?
Do you offer service for both screened and un-screened pools?
Do you work all year round?
If I need a new part, how long will it take to order it?
Payment Options
Do you accept credit cards?
Can you bill me by email or charge my credit card automatically each month?
Can I pay you by credit card through this website?
Service Area
What areas around Orlando do you service?
My property is rented out and I live out of state/out of the country, can you help to deal with my pool issues even though I am not there?
Staff and Service Reliability
Does the staff wear uniforms?
Are the company vehicles clearly identified?
Is Windermere Pool Service a drug-free workplace?
How do you know if your employee visited my pool?
General Information
My swimming pool has algae, what does that mean?
My swimming pool is cloudy, what does that mean?
Is it bad to have a lot of foliage around the pool?
Are you licensed and insured?
Yes. We are licensed by the state of Florida and insured to protect the safe maintenance of your pool. We see too many “wannabe” pool cleaners driving their pick-up trucks with extension poles and hand-made chemicals around Central Florida. We know the damage they can cause. We choose to do business as a licensed pool company and know you’ll appreciate the value and insurance of a reputable and reliable, long-term pool service company. We’ve been serving Orlando and the surrounding area for over 20 years. Our Pool Contractor license is #1457474. We are also licensed as a Gas Installer, license #26531.
Are your employees covered by Workmen’s Compensation Insurance?
Yes. Our employees are covered by Workmen’s Compensation Insurance.
What is your Better Business Bureau (BBB) rating?
Windermere Pool Services is proud to maintain an ‘A+’ rating with the Better Business Bureau.
What is your Angie’s List rating?
Windermere Pool Services is proud to maintain an ‘A’ rating with Angie’s List.
Do you offer weekly pool service?
Yes. We offer a variety of pool cleaning services depending on your preferred level of involvement. Please refer to our pool services page for more information.
Do you offer service for both screened and unscreened pools?
Yes. We service screened and unscreened pools and will be happy to come by and discuss your needs.
Do you work all year round?
Almost. We work 51 weeks a year. The only full week that we close is the week between Christmas and New Year. We close for one day each on Memorial Day, Labor Day and July 4th. We close for 2 days at Thanksgiving. During those holiday weeks, every pool is cleaned, we just work longer hours the rest of the week and may change you to a different service day for that week. Contact us to confirm your pool’s schedule.
If I need a new part, how long will it take to order it?
We carry a variety of parts in stock at all times. We aim to have parts ordered and replaced within just a few days so that you can enjoy your swimming pool as quickly as possible.
Do you accept credit cards?
Yes. We accept most major credit cards including Visa®, MasterCard®, Discover® and American Express®.
Can you bill me by email or charge my credit card automatically each month?
Yes. We have multiple billing options, please contact us to discuss your needs.
Can I pay you by credit card through this website?
Yes, we’re adding that feature soon! Until then, simply click here to make payment arrangements.
What areas around Orlando do you service?
We provide swimming pool services for areas throughout Orlando and Central Florida, including Bay Hill,Dr. Phillips, Gotha, Lake Buena Vista, Metro West, Ocoee, Windermere and Winter Garden. We serve most areas within these zip codes: 32836, 32835, 32819, 34734, 34760, 34761, 34786, 34787. Please click here for a map of our service area.
My property is rented out and I live out of state/out of the country, can you help to deal with my pool issues even though I am not there?
We have customers all over the globe. We will work with you to find a solution to your pool needs wherever you are.
Does the staff wear uniforms?
Yes. All staff members wear shirts bearing the Windermere Pool Service name and emblem.
Are the company vehicles clearly identified?
Yes. All vehicles are clearly identified with the Windermere Pool Service name and emblem.
Is Windermere Pool Service a drug-free workplace?
Yes.
How do you know if your employee visited my pool?
All of our trucks are equipped with GPS tracking systems that allow us to monitor where they are, how long they were at your property, even what speed they are driving — 24/7.
My swimming pool has algae, what does that mean?
There are thousands of varieties of algae, including black, green and blue-green. Excessive algae can be caused by a variety of problems. We recommend prevention — rather than cure. Although algae do not cause disease, it is unsightly, may cause illness, and may cause odor in and around your pool. Contact us as soon as possible so that we can establish the problem and offer the correct treatment. Don’t just throw chemicals at your pool, you may make the problem worse.
My swimming pool is cloudy, what does that mean?
A cloudy swimming pool can be caused by a variety of problems, including – but not limited to – pH imbalance, low chlorine, too much algae growth, dirty filter. Contact us as soon as possible so that we can establish the problem and offer the correct treatment. Don’t just throw chemicals at your pool, you may make the problem worse.
Is it bad to have a lot of foliage around the pool?
Generally, foliage is not a problem as long as it is kept trimmed. Bear in mind that rainwater run-off from fertilized plants WILL lead to increased phosphate levels in your pool (phosphates are the food that algae eat) and will undoubtedly mean more regular algae outbreaks.